Meet the Customer Success Team!
At Marketer, success doesn’t just happen. It’s built, nurtured, and supported by people who care deeply about the work they do and the clients they serve. Whether it’s new developments or existing homes, the CSM team is at the heart of making our marketing solutions work seamlessly for clients, every single day. So what’s life really like for the team that wears so many hats? From high-paced collaboration and strategic campaign management to product feedback loops and the occasional SQL deep dive, we checked in with the people behind the scenes. Meet the faces that make up our Customer Success Team in Oslo!
Åse Mari Hidem – Head of Customer Success, New Homes
What does a typical day look like?
No day is the same, but every day I’m in contact with our clients and work with project management, strategy, and problem-solving both internally and externally. Bringing customer feedback to our product team and discussing product features is also an important part of the job!
What do you like most about your role?
“The combination of working with products that continues to evolve, the high-paced environment and collaborating closely with clients, while solving real challenges and seeing the impact of our work is rewarding.”— Åse Mari Hidem – Head of Customer Success, New Homes
One thing on your bucket list?
Traveling around South America while practicing Spanish!
Henrik Bjerke – Head of Operations, Existing Homes
What does a typical day look like?
It varies greatly! Project management, customer interaction, sales, strategy, SQL, and product development are often all present in a single workday.
What do you like most about your role?
“Working in a diverse role with all the different tasks a day brings —and that I get to work with great people!”— Henrik Bjerke – Head of Operations, Existing Homes
One thing on your bucket list?
Experience zero gravity.
Julie Lepsøe – Director of Digital Marketing, Existing Homes
What does a typical day look like?
A typical day consists of campaign surveillance, reporting, optimization and talking to clients. I help the client come up with strategies to get the best results and the most value for their money, while ensuring everything goes smoothly from start to finish.
What do you like most about your role?
“I love that I get to use my experience to directly affect campaign strategy and delivery. A big part of the job is testing and constantly working to improve the results for our clients. I also get to wear many hats and get experience in many different fields.”— Julie Lepsøe – Director of Digital Marketing, Existing Homes
One thing on your bucket list?
Drive a supercar on a track.
Katrine Andersen – Customer Success Manager
What does a typical day look like?
A typical day can vary, and as a CSM you wear a lot of different hats. It usually consists of meetings, strategic planning, campaign optimization, design and creation of ads, customer support, delivering customer feedback and bugs to our product team, brainstorming across the team and helping out where it's needed. There's a lot of collaboration across the team and we learn a lot from each other.
What do you like most about your role?
“I like that it's so varied and that I'm given a lot of responsibilites - I've learned more from this job than any other because of that. And the fact that we have a great impact on the product and future development.”— Katrine Andersen – Customer Success Manager
One thing on your bucket list?
Hold a koala!
William Vang – Customer Success Manager / Account Executive
What does a typical day look like?
A typical day starts with a cup of coffee and catching up on emails. From there, my tasks vary widely - from sales calls and setting up new campaigns to support existing clients and designing marketing materials. What I enjoy most about my job is that there's always something going on - no two days are the same, and it’s never boring.
What do you like most about your role?
“The most rewarding part of my role is the variety it brings—no days are the same. I’m constantly presented with new challenges, opportunities, and chances to learn. Also, having a combined role as both an Account Executive and Customer Success Manager gives me valuable insights into the needs of our existing customers, which I can leverage when engaging with potential new clients.”
One thing on your bucket list?
Complete the Norseman Triathlon!
Striving for Success
What truly sets the CSM-team apart isn’t just what they do - it’s how they do it. Driven by curiosity, collaboration, and a real passion for helping clients succeed, our Customer Success team brings energy and expertise to every challenge! Whether it’s campaign optimization, product feedback and everything in between, they thrive in complexity, embrace variety, and never stop pushing for better.
Curious to see the team in action and what they can do for you?
Book a demo with us here! It's free.
